All products sold by Nkd Man are guaranteed to be genuine, in new condition and inspected by our careful quality control.
All products are protected by a 7 Day Money-back Guarantee which, in accordance with the distance selling regulations, guarantees a full refund or product exchange if the item is returned in unused/unopened condition, within 7 days of receiving the order.
All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (delivery included) will be credited when Nkd Man has received and processed your return. This will typically be 7-10 business days after the item was delivered back to us.
The item must be returned in new, sealed and unused condition, in the original box and with all paperwork to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, or the box. We cannot accept a return of any item with any indication that it has been used.
Free gifts with purchase
Free gifts received with a purchase must also be returned for the item to be eligible for a refund.
Damaged or defective items
If you receive a damaged or defective item, you must e-mail firstname.lastname@example.org within 48 hours of delivery. Please supply your order number from your original confirmation e-mail, as well as your e-mail address and contact telephone number. Nkd Man will make every reasonable effort to replace the item in a timely manner. If there is any damage to the carton on delivery, refuse the order and contact email@example.com immediately.
Please note, Nkd Man cannot guarantee return credit for orders that are returned without proper authorisation. Return Authorisation must be obtained by following the steps below.
- Make sure you have read our Return Policy above.
- Email firstname.lastname@example.org, quoting your order number and your intention to return the item.
- Nkd Man will email you a Return Authorisation Number and Instructions within 4-6 business days.
- Follow the returning instructions contained in the email and ship the item back to the address listed within the same email.
Please ensure that you repack the product in its original packaging materials, including paperwork. Do not include any other markings or text on the package except what is specified in our email instructions.
Return shipping charges must be covered by the customer. In case of product exchange, Nkd Man will cover the cost to re-ship the new item back to the customer.
If you choose a refund, we will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.