Has my order shipped yet?
You will receive a shipping confirmation email once your order has shipped. You can also check the status of your order by logging into your customer account. Orders placed before 3pm (GMT) Monday - Friday are guaranteed to ship the same day. Orders placed over the weekend will ship on the next available working day.
My order hasn't arrived yet?
The majority of our orders are delivered within the timeframe stated in our delivery tariffs, but on rare occasions orders can be subjected to delays within the postal network. If your order hasn't arrived within the time stated, before contacting us, please contact your local Royal Mail Collection Centre, as "while you were out" cards are not always left. Royal Mail can be contacted directly on 08457 740 740.
In the event of Royal Mail being unable to advise you on the location of your order then please contact us, and we will assist in helping to locate your order. When contacting us please state your order number so that we can deal with your enquiry as quickly as possible.
How do I return goods to you?
If you need to return an item to us then please contact us stating your reason for return along with your order number. We will then email you instructions of how to return your item and the return postal address.
To be eligible for a refund the item must be returned in new, sealed and unused condition, in the original box within 30 days of purchase. Please see our full returns policy for more details.
My item has arrived damaged what should I do?
If you receive a damaged or defective item, then please contact us within 48 hours of delivery. Please supply your order number from your original confirmation e-mail, as well as your e-mail address and contact telephone number. We will make every reasonable effort to replace the item in a timely manner. If there is any damage to the carton on delivery, refuse the order and contact us immediately.
Can I cancel my order?
If you wish to cancel or amend your order then please contact us as soon as possible and we will do the upmost to deal with your request.
Which countries do you deliver to?
The full list of our delivery destinations can be found on our delivery costs page
. If your country isn't listed here then please contact us
How does your cashback scheme work?
For every £1 you spend with us we'll instantly credit your customer account with £0.05. So if you spend £100 you will receive £5 worth of cashback. Find out more about our cash back scheme
Do you send free samples with your orders?
Unfortunately due to the lack of samples provided to us by our suppliers we can no longer include free product samples with every order.
What payment options do you accept?
We accept payments from Visa, MasterCard, Delta, Solo, Switch/Maestro, Visa Electron, American Express and PayPal.
You can safely enter your entire credit/debit card number via our secure server, which encrypts all submitted information. We guarantee that every transaction you make at Shave Lounge will be 100% secure.
We will charge your credit/debit card once your billing and delivery addresses are verified.
Do you charge Tax and Duty on your orders?
All our product prices include VAT, currently charged at 20%. Customers ordering from outside the EU will not be charged VAT and this will be deducted at the checkout. Please be aware that any orders placed from outside the EU may be subject to duty, tax or customs charges that may be levied upon importation — these charges must be paid by the consignee.
Our VAT number is GB 978 0316 95.